Can't Download Amazon Prime Video? Here's How to Solve the Problem

Getting ready for movie night only to discover that you can’t download your favorite Amazon Prime content? Experiencing your Amazon Prime Video not downloading can be a frustrating ordeal. Trust us, we can tell by the several complaints we receive from Prime users.

Fortunately, today’s guide will show you how to successfully download videos on Amazon Prime. From checking your account settings to using powerful tools like StreamFox Amazon Video Downloader. Today, we’ll walk you through important steps to troubleshoot the problem and get you back to downloading any Amazon content of your choice!

Fixing issues with your Amazon Prime videos not downloading is as simple as checking your Prime account or using a downloader like StreamFox Amazon Video Downloader to bypass the Amazon download hassles. In this section, we’ll break down these procedures to help you resolve this issue quickly.

Method 1: Check the Number of Videos Downloaded from Your Account

Because you can use the Prime Video app to download up to 25 videos on all the devices you own, the first step to fixing your video not downloading is to check the number of video downloads on your Prime account.

Step 1: To view the movies and shows you’ve downloaded on Prime Video, tap the Downloads button at the bottom of the screen. All your downloaded titles will be displayed there.

Want to know how many registered devices downloaded offline videos from your Amazon account？ If you are unsure of the number of devices, follow these steps:：

Step 1: Log in to your Amazon account. After logging in, move your cursor to the “Account & Lists” menu in the top-right corner and choose “Your Prime Video” from the dropdown options.

Select “Account & Settings” .

Step 2: On the “Account & Settings” page, click “Your devices and content”.

Navigate down to the “Digital Services and Device Support” section, and then select “Manage Devices.”

Step 3: A list of devices linked to your Amazon account will be displayed.

Review the list and remove any devices you no longer want to use for streaming Amazon videos by clicking the “Deregister” button next to each device you’d like to disconnect.

Finally, you can try re-downloading Amazon Video on your device.

Method 2: Ask StreamFox Amazon Video Downloader for Help

From experience, StreamFox Amazon Video Downloader is the best way to quickly download your favorite Amazon prime content. StreamFox comes packed with a lot of industry-leading features you can’t find on other Amazon video downloaders.

It helps you bypass Amazon Prime Video’s restrictions, allowing you to download as many videos as you like through the built-in Prime Video webpage in the software. You can then save them locally and share them with your friends for viewing.

StreamFox Amazon Video Downloader

• Removes all download caps set by Amazon Prime, allowing users to enjoy limitless downloads.
• Allows users to batch downloads, boosting speeds up to 10 times the regular download channels.
• Supports easy conversion into common video formats like MP4, MOV, or MKV for compatibility with different devices.
• Allows free choice of video quality (720p-1080p), subtitle format (soft subtitle, hard subtitle, external subtitle) and subtitle language.

Download Download

How to Download StreamFoxAmazon Video Downloader

Step 1: The first step is to download the latest version of StreamFox Amazon Video Downloader software onto your PC. Once the StreamFox Amazon Video Downloader has finished installing, launch it. To unlock the full capabilities of the StreamFox downloader, click on my account and Sign Up.

Step 2: Next, switch from the “Converting” tab, enter Amazon Movie name keywords or links.

Step 3: A pop-up window will allow you to select the videos you wish to download and “Add to Queue’’.

Step 4: Next, you can choose a video format between MP4, MKV, and MOV. Alternatively, you can click the dropdown menu highlighted at the top left corner to select the video format for all your downloads.

Step 5: To start downloading, click “Convert” if you’re downloading a single video. Select “Convert All” for multiple videos to download all chosen selections.

Step 6: Once completed, switch to the ‘’Finished’’ tab at the top center of the screen to access your downloaded videos.Click on “View Output File” to open the location where the videos are saved.

This way, you can enjoy your downloaded content at any time.

Apart from the issues with Amazon videos not downloading, there are other common problems Amazon Prime users face. Below, we’ll take a look at these issues and highlight effective fixes for them.

Issue 1: Prime Video Playback Issues and Error Codes

Playback issues are some of the most common issues users face with choppy video quality, or worse, the video not even playing. Luckily, these fixes will come to your rescue if you face these playback and error code issues.

Step 1: Start by closing the Prime Video app on your device or your web browser, if you’re watching on your computer. Then, restart your computer or connected device.

Step 2: Ensure that you regularly update your browser. To check for updates in the Chrome web browser, type chrome://settings/help into the address bar to automatically show any available updates.

Issue 2: Amazon Prime Network Problem

Internet connection is vital for streaming services like Prime Video. So, when things go wrong when streaming, your network connection may be the culprit. Here’s how to resolve common networking issues that can affect your Prime Video experience:

Step 1: The first step in solving a network problem is to see if your internet is down by trying to surf the internet. However, if you still can’t connect, contact the internet provider to help, or connect to another internet provider.

If your Prime Video setup is far from your Wi-Fi router, this could cause slow loading or buffering. If possible, try moving the router closer to your device and try again. If there’s no change, an active VPN may be at fault. Try disabling the VPN, if any, and try again.

Step 2: If all of the above fixes fail, do a hard reset on your streaming device, your modem, or your router. Just power off the devices and turn them back on after 15 seconds. Reconnect and then try again. By following these steps, you should be able to resolve most network-related issues with Prime Video.

Issue 3: Amazon Prime Video Audio Problem

Prime Video can sometimes have audio issues that affect your viewing experience. Here’s how you can fix this common issue when you encounter it.

Step 1: Make sure the audio is enabled on your device and not muted. Simply check the speaker icon on the video or your computer to verify that it isn’t muted.  This may seem like a simple fix but unmuting can be easy to overlook.

Step 2: Prime Video supports audio options such as mono, stereo, and surround sound such as Dolby Atmos. It is important to make sure that every element of your sound system supports the audio format you are playing.

Issue 4: Amazon Prime Downloaded Video Not Playing

If you’re having trouble with downloaded Amazon Prime videos not playing, don’t worry! Here are a couple of effective fixes to help you resolve your Amazon Prime downloaded video not playing:

Step 1: The first fix when you notice your Amazon Prime downloaded video not showing is to ensure the video quality is suitable for your device. High-quality videos might not play well on all devices. Adjust the quality settings in the Amazon Prime app if needed.

Step 2: Delete the Amazon Prime application, re-download the latest version on your app store, and install it. Check your internet connection if you notice your Amazon Prime Video app not downloading.

Conclusion

As you can see, fixing your Amazon Prime video not downloading is straightforward. You can resolve your Amazon video not downloading by checking the number of downloads on your account.

However, we recommend using the StreamFox Amazon Video Downloader for the quickest and smoothest download experience. Don’t wait around, try StreamFox today so you can enjoy your favourite titles!